1

Topic: Samsung S10 notifications

Hi,

I am not getting any notifications. I have made sure everything is setup correct and turned on but nothing is coming through. On the setttings for the phone in "App notifications" I has "This app hasn't sent you any notifications". I tried uninstalling and installed again but still cannot get it to give me notifications.

Any help would be very much appreciated!

Thanks

2

Re: Samsung S10 notifications

Which types of notifications do you have turned on in your app - in More/Settings ?

Cheers!

https://next-episode.net/sig/sig.php?alias=default&kk=5ba0ff0eba240dd51b6bf07fff0abb0e

3

Re: Samsung S10 notifications

Hi, the settings I have turned on are:

New episodes: On

I was sent a PM about battery optimization but that is turned off on my phone.

Thanks

4

Re: Samsung S10 notifications

You were sent this push notification today: "Grey's Anatomy and Superstore have new episodes"

Did you get it?

https://next-episode.net/sig/sig.php?alias=default&kk=5ba0ff0eba240dd51b6bf07fff0abb0e

5 (edited by nairnmonster 2019-10-04 09:12:03)

Re: Samsung S10 notifications

I think I've had a breakthrough, is there any way you can re-push that to my phone for testing please?

6

Re: Samsung S10 notifications

nairnmonster wrote:

I think I've had a breakthrough, is there any way you can re-push that to my phone for testing please?

I may be wrong but I doubt it. You could add a show to your watchlist that will air tomorrow.

7

Re: Samsung S10 notifications

nairnmonster wrote:

I think I've had a breakthrough, is there any way you can re-push that to my phone for testing please?

yeah, what lighton said ...

https://next-episode.net/sig/sig.php?alias=default&kk=5ba0ff0eba240dd51b6bf07fff0abb0e

8

Re: Samsung S10 notifications

Okay have added a show for Saturday, will let you know how it goes.

Thanks for all the help so far.

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Re: Samsung S10 notifications

Cool smile

10

Re: Samsung S10 notifications

Don't forget to share your breakthrough, so that others may learn your secrets  smile

DRM "manages access" in the same way that Prison "manages freedom".
http://xkcd.com/488/

11 (edited by g371 2019-10-04 20:03:16)

Re: Samsung S10 notifications

Most likely it's either battery optimization settings with background restriction (also maybe some power saving/cleaner app) or do not disturb mode.

And it's not Samsung S10 specific, it runs Android 9 (Pie), same as more than 400 other phones.

12

Re: Samsung S10 notifications

Hi, okay so no notification for the Saturday show I setup. I've doubled checked all battery settings. I installed the beta version of app too.

How do I attach screenshots?

13

Re: Samsung S10 notifications

You've been sent this on the 5th:

2019-10-05 - Titans has a new episode

Did you not get it?

If you want to show screenshot(s) - upload to imgur.com and paste the link(s) here ...

https://next-episode.net/sig/sig.php?alias=default&kk=5ba0ff0eba240dd51b6bf07fff0abb0e

14 (edited by g371 2019-10-05 13:57:10)

Re: Samsung S10 notifications

You can also use Notification Log to see if you got any notifications. And check if Do Not Disturb mode is not turned on, it will hide the most of notifications by default.

https://www.asoftclicks.com/notification-log-samsung/

15

Re: Samsung S10 notifications

Okay, here is a link of the power settings. I have battery optimization settings with background restriction off for sure. Do not distrub is always turned off as I never use it. I have another show setup for tomorrow "Rightous Gemstones". I installed the recommended "Notification log" and will have this running all day tomorrow to see if I get anything and update on here.

What time does the push data happen so I can keep an eye on the log?

One other thing, I uninstalled the app to see if this would resolve issue. On reinstall, i noticed that all my settings remained. Is there an app cache or does Android upload app data to a cloud? I wonder if this could also be an issue?

https://imgur.com/UIH7NUm
https://imgur.com/a/9XAAv8k

16

Re: Samsung S10 notifications

nairnmonster wrote:

One other thing, I uninstalled the app to see if this would resolve issue. On reinstall, i noticed that all my settings remained. Is there an app cache or does Android upload app data to a cloud? I wonder if this could also be an issue?

Yes, there's an app cache located within the app settings. Go to  Apps > Next Episode > Storage and you'll see the following screen...

https://imgur.com/LdaP5bq

From there you can clear data and cache. As far as Android saving app data to the cloud, yes this is true, but there are also some limitations as to what gets saved, from a system-wide standpoint. You can simply just clear the app data, as mentioned above, and this will reset the app settings. You will still need to log back in at some point, and your settings will automatically resync from your next-episode online account settings. Just make sure all Notifications options are turned on for testing purposes. Once you pinpoint the problem, then you can fine tune those notifications settings as you prefer from within the app.

I'm not saying that the above steps will resolve your issue but you're welcome to explore those options. No need to uninstall and reinstall the app since you already tried that, and disabling the automatic app data restore process would be no different than clearing the app cache and data.

https://next-episode.net/img/ne-link.png
https://next-episode.net/sig/sig.php?alias=default&kk=9c3d70de238ebfb2f7ddda60d4ab6e5e
https://signavatar.com/40753_v.gif
https://signavatar.com/40753_s.gif

17

Re: Samsung S10 notifications

Morning all, so still no notification received. I had the notification log running all day and nothing received from Next Episode sadly.

The notification settings for Next Episode is as below, is this normal?

https://imgur.com/a/bAtXS3C

Think I'm hitting a dead end here.

18

Re: Samsung S10 notifications

@nairnmonster

I'm looking at your account and the shows you have there.

What notification were you expecting to receive? For which show(s)?

https://next-episode.net/sig/sig.php?alias=default&kk=5ba0ff0eba240dd51b6bf07fff0abb0e

19

Re: Samsung S10 notifications

I was expecting to get Righteous Gemstones.

Still nothing today matey.

20

Re: Samsung S10 notifications

Maybe I should go back to complete basics. I clear data cache for app, uninstall, leave beta, reinstall and restart phone.

Will add a bunch of shows for through the week and see.

21

Re: Samsung S10 notifications

This has been sent to you today:

2019-10-07 07:10:29 - The Righteous Gemstones has a new episode

The timestamp is in GMT+1.

Can you also check and show a screenshot of your in-app notification settings?

Open the Next Episode app, tab More, Settings, scroll to the bottom.

Cheers!

https://next-episode.net/sig/sig.php?alias=default&kk=5ba0ff0eba240dd51b6bf07fff0abb0e

22 (edited by nairnmonster 2019-10-07 19:10:36)

Re: Samsung S10 notifications

Hi,

Okay done what I planned. I have added the following show "Neighbours" which runs daily and the screenshot link for settings is below.

https://imgur.com/a/nzY1QXi

23

Re: Samsung S10 notifications

Yep, let me know.

And it certainly can be because of the beta .. Let's see!

https://next-episode.net/sig/sig.php?alias=default&kk=5ba0ff0eba240dd51b6bf07fff0abb0e

24

Re: Samsung S10 notifications

Afternoon, so nothing came through and the app still shows in notifications as "This app hasn't sent you any notifications."

Think I might have been beaten here.

25

Re: Samsung S10 notifications

Hmm... maybe try with the non-beta version again?