Topic: Android to IOS can't login

Hi,

I recently moved from Android to IOS (first Apple phone and I moved just to try out IOS). I was planning to buy the pro version but waited for the sake of migrating to IOS. But the problem I am having now is when I try to login on my iphone X I get an error message which states ''unable to login''. I hope I'll get the help I need.
Thanks in advance.

Regards,
Mehdi

Re: Android to IOS can't login

Are you sure you're typing your password correctly?

Can you logout of the website and login again?

Any chance you're trying a temporary password (from the forgotten password email) in the app?

Finally, if anything above looks fine - can you try changing your password to something without those characters: '#$%&" and try again?

Let me know.

http://next-episode.net/sig/sig.php?alias=default&kk=5ba0ff0eba240dd51b6bf07fff0abb0e

Re: Android to IOS can't login

Hi,


First of all, thanks for your quick reply smile
I think I know where I went wrong... *sigh*
I was trying to login using my e-mail...
Very embarrassed right now *facepalm*
Anyhow, thanks again for the quick reply.


Regards,
Mehdi


santah wrote:

Are you sure you're typing your password correctly?

Can you logout of the website and login again?

Any chance you're trying a temporary password (from the forgotten password email) in the app?

Finally, if anything above looks fine - can you try changing your password to something without those characters: '#$%&" and try again?

Let me know.

Re: Android to IOS can't login

No worries, thanks for the follow up! smile

http://next-episode.net/sig/sig.php?alias=default&kk=5ba0ff0eba240dd51b6bf07fff0abb0e