Forums - Next Episode — Registered in iPhone app - LOST all my shows

Re: Registered in iPhone app - LOST all my shows

null@example.com (santah) — Thu, 28 Apr 2022 13:24:30 +0000

Ok so, I can see that you have many shows in your account (with username bigshoes).

Did you just add all these shows?

I can see another (unregistered) user that used the Android app with your IP with very similar number of shows and date of registration.

I can switch your other data to the bigshoes account, but I suspect you already added everything back to your current account?

Let me know

Re: Registered in iPhone app - LOST all my shows

null@example.com (bigshoes) — Thu, 28 Apr 2022 08:08:35 +0000

Hello, same problem here. Tried to merged into a new phone (android). lost all data. Failed also when I tried to log in or out or restart. can you help? thanks

Re: Registered in iPhone app - LOST all my shows

null@example.com (mattfysh2) — Thu, 03 Mar 2022 06:05:04 +0000

Oh brilliant - thank you, everything is back as it was

Re: Registered in iPhone app - LOST all my shows

null@example.com (santah) — Wed, 02 Mar 2022 17:39:16 +0000

Ok I found out what happened and restored all your old data to your new account.

You may need to logout / log back in.

Let me know if all is good now!

Re: Registered in iPhone app - LOST all my shows

null@example.com (santah) — Wed, 02 Mar 2022 17:34:31 +0000

No worries, 99.99% sure all will be good, I'll investigate and will let you know!

Re: Registered in iPhone app - LOST all my shows

null@example.com (mattfysh2) — Wed, 02 Mar 2022 06:00:25 +0000

The message in the iPhone registration screen says this:

When you register for a new account, all your current data (My Shows, watched episodes, settings) will carry over there and you'll be able to access it on multiple devices...

I really hope I haven't just lost all that data

Registered in iPhone app - LOST all my shows

null@example.com (mattfysh2) — Wed, 02 Mar 2022 05:58:44 +0000

I went to Settings > Account and registered a new account. There was a message in the registration screen saying that all my shows that I currently track would be merged into my account

As soon as I registered and logged in... everything vanished

I've been using the app for years and had about 150+ shows in there plus lots of tracking data - please tell me this can be recovered somehow?