Topic: Android app - Wrong username and password

I just installed the android app, but login is failing -- "Wrong username and password. Please Try Again.".  I can log in via a browser, so I know my username and password are correct.  I also tried my email address (as my username), but still no go. Any ideas?

Re: Android app - Wrong username and password

I'll check a bit later today or tomorrow what is going on.

Please make sure you're not adding an empty space or something at the end of the username or password.

Also, can you try temporarily changing your password to something lile 'qwe123' to see if maybe a character in the password is to blame for this?

Normally it shouldn't happen, but there may be an edge case I've missed.

Let me know.

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Re: Android app - Wrong username and password

Also any chance you've been entering the temporary password in the app?

(it says in the forgotten password email that the temp password will not work on the app and is only to change your password from the website)

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Re: Android app - Wrong username and password

Sorry for the delay -- sometimes life gets in the way of the fun stuff.

Also, sorry, I'm an idiot -- I was indeed using a temporary password.  However, in my (limited) defense, I had been using the temporary password for a long time (since 2015), so I had forgotten it was temporary (so much for it being temporary), and I had not tried using the mobile app until now.  I just found the "forgotten password" email, and yes, it clearly states that "it's only for the website".

D'oh!

Thanks for your help, and sorry for the unnecessary trouble!

<happy dance>

Re: Android app - Wrong username and password

I had same problem here for 3 weeks...till i found this post. Can you specify BETTER in the app layout this IMPORTANT "no temporary pass for app" condition?
thanks !

Re: Android app - Wrong username and password

ciotta wrote:

I had same problem here for 3 weeks...till i found this post. Can you specify BETTER in the app layout this IMPORTANT "no temporary pass for app" condition?
thanks !

Well, it's specified in the very email containing the temporary password ... But if people are ignoring it - I guess I can indeed display it more prominently somewhere else as well.

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Re: Android app - Wrong username and password

I though the app was broken, honestly.  Thanks